Unified communication is one amongst the essential technologies for the call center space. This technology has revolutionized the method of communication as it integrates all communication platforms and improves the call center performance.

Through unified communication, agents will simply access the whole conversation thread no matter wherever it happens.

According to Forrester, “the combination of presence and availability with voice, video, email, and instant messaging, which makes it easier to communicate via the most optimal path with employees, customers, and suppliers and ultimately streamlines business processes.”

Traditionally, businesses don’t provide too several communication strategies because it was difficult to manage. However, at this point of time, people are becoming more tech-savvy, and that they wish a simple resolution to contact a business. People wish to interact via social channels, chat, call, mail, etc. That’s why it became the necessity for corporations to show their presence on multiple platforms to serve customers in a better way.

Poor communication and collaboration each have an effect on call center performance. That’s why it’s necessary to require all agents on the same page so they can quickly get in touch with customers and solve their query. Becasue Cloud Based PBX is just another passing trend

Unified communication assures team collaboration because it combines all communication platforms into one interface. By this integration, agents will simply interact with customers without asking what query previous or conversation they’d with them.

This approach reduces redundancy from conversations and improves operational efficiency. Unified communication allows your business to become more versatile and adaptable as it reduces the time of call center agents which they spend on looking for the information to do their job. It will increase agents’ productivity and hence, will increase customer satisfaction rate.

You can simply provide a high level of client service by incorporating unified solutions in your business.

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Broadcasting is a technique of sending content (voice/internet message) in bulk to a large group of recipients at the same time through a completely automated online System.

CloudConnect Provides Broadcasting services In Your budget, it can be used by anyone who has a need for mass outbound calling, voice broadcasting, IM broadcasting, press 1 campaign or providing outbound IVR.

The system may be installed and used by either corporations who would like to make calls on their own behalf, or by SaaS (Software as a Service) companies that wish to provide bulk dialing and messaging facilities to their own customers.

The system is loaded up with an inventory of telephone numbers which will be dialed sequentially at very high rates of calling depending on carrier capability and hardware, potentially delivering many millions of calls per day.

Benefits:-

1.    Voice & IM Broadcast to CUG
2.    Broadcast to Groups & Extensions
3.    Easy Setup
4.    Single Click Execution
5.    Instant Delivery
6.     Real Time Report
7.    Admin Portal
8.   Cost Effective

Grow your business with Cloud Connect:-

Use Cloud Connect broadcasting to increase productivity of your business. Upload an inventory of contacts and call them to supply a simple press-1 option. The contacts are then directly connected to your business. Schedule campaigns at the best times for your contacts, customize the quantity of calls made per second and much more.

When it comes to business phone communications, we believe heavily on hosted and cloud solutions these days to connect callers at lower prices. whether or not you’re simply starting to verify the technology to be used at your business, or have had phone systems in place for a few time, understanding the unique variations is key to knowing which choice is going to be most useful for your operations going into the future.

Some confuse hosted PBX and SIP Trunking as being similar and whereas they share some of the same advantages, there are key differences that you simply should be aware of as you create your decision.

Like the fact that a Hosted PBX, which stands for private branch exchange, is handled by a 3rd party to supply cloud-based phone solutions. It can, however, still run over traditional PSTN in some cases. With hosted PBX, it’s potential to rescale and add a lot of phone lines as a business grows as well as route and record calls if required - and additional.

The global market for hosted PBX offerings is predicted to reach $9.5B by 2023.

With SIP Trunking, an organization is gaining a virtual connection to the web that it can use for communications via the web. The “SIP Trunk” connects right to the company’s already existing PBX equipment so that it can work over the internet. From here, new features including call routing or protection against toll fraud can all be achieved.

Sales for SIP trunking are expected to reach $22B by 2024 consistent with eastern Management group.

Now that you simply know the role every plays and how they differ, it’s necessary to suppose specifically concerning your business needs.

Are you able to handle on-premise equipment upgrades or do you want someone to take care of all of that on your behalf? additionally, is it a lot of important that your business be future prepared for new demands as they emerge or will you be starting from scratch and require the assistance of experts outside of your manpower to maintain equipment?

All of these factors play a crucial role in whether Hosted PBX or SIP Trunking is the right technique for your business communication system.

What is Video Conferencing ?

A video conference is a live real time, communication session between Two or a lot of users residing in separate locations. This technology allows business conferences, routine conferences, business deals, and even interviews between totally different offices/branches located at far locations. Its use cases are endless because it saves a lot of your time, cost and hassle associated with business travel.  Lately, several organizations have also implemented Video Conferencing to such an extent that it's become their preferred mode of communication over an instantaneous telephonic call or audio conferencing.

Benefits of Video Conferencing 

• Reduce time to market by connecting stakeholders instantly for more productive discussions
• Engage more productively with the remote workers by seeing them more frequently
• Increase in productivity and efficiency of employees
• Communicating face-to-face sends an indirect message before you say a word. By watching emotions,hand/body gestures and body language people tends to connect more deeply and it is also a very effective way to emphasize on key messages
• Lower travel costs (No need for physical presence
• Host informative/educative sessions and provide employees training through materials visually and more quickly
• Opens a new era of smart classroom concept for the new generation and also provides education to remote areas.

Video Conferencing vs Video Collaboration

Nowadays these Two terms are usually overlapped but once we talk about Video collaboration, it's one step ahead of Video Conferencing. whereas video conferencing is all about enabling  video and audio communication between two or multi-parties, video collaboration is video call along with sharing of documents, presentation materials, whiteboards and similar group presentation visual aids.

 Basic Components of Video Conferencing  Infrastructure

Display: 

Choosing the right display for your video conferencing system is the first step towards building an ultimate VC experience. It all depends upon your requirement, size of your conference room, usage frequency, surround lighting and your budget

Speaker:

·       Integrated speaker of TV

·       Intergrated speaker of customized VC solution

·       Additonal audio speaker as per the room size

Camera: 

Generally OEMs provide their own camera which can have different specs like:

·       HD Camera Pan, tilt and zoom camera for up to 4k UHD capture (Commonly known as PTZ cameras)

·       20x/12x/4x zoom options

·       Wide viewing angle: 65-degree view, 85-degrees view etc

·       Facial-tracking to accurately frame all room participants(aka auto-framing or smart-framing) or focus on the person speaking

Mic: 

Here also OEMs provide their own Mic with different specs like 360-degree coverage, 22 kHz of high-fidelity audio. There are two types of mic available:

·       Table Top(Unidirectional)

·       Ceiling Mic

Processor (Codec):

A processor/codec is a device or algorithm for encoding or decoding a signal with the help of pre-defined protocols.

Different Types of Video Conferencing Solutions (Based on capability)

1.     Point-to-Point Video Conferencing: Designed for two parties in a one-on-one situation, both parties can talk from different locations.

2.     Multi-Point Video Conferencing: Up to 8-25 people(number depending upon OEM) can join meeting at the same time.

3.     Multipoint Control Unit (MCU): For more than 8-25 parties, MCU is required. It consists of a video-networking bridge.

4.     Desktop/Mobility Solutions: Desktop/Mobility solutions provide full video conferencing capabilities on desktop, tablets & smartphones.

5.     Cloud-Based Solutions

·        Up to 100 attendees per meeting

·        Internal and External, no additional hardware

·        Any Device: room system, tablet, mobile, PC, MAC

·        Stream out live to Facebook & Workplace

·        Easily Scalable

·        Join meetings from Cisco, Polycom, Lifesize and other H.323 and SIP-based room systems.  

In an age wherever technology trends last as long because the worth of a Bitcoin it comes as no surprise that the Cloud PBX was also not expected to last. The Cloud PBX was simply seen as simply another trend that will travel by with the wind. but this could not be case for a solution that was originally approached cautiously. it absolutely was expected that Indian businesses would be reluctant to create the change but it was also expected that once a client or reseller made the choice to try a Cloud Connect, Cloud based solution they would not be ready to imagine going back. The introduction of Cloud PBX's has had a really positive impact on the Indian VOIP industry.

In an era wherever apps are upgraded thus easily why are we still needed to accommodate an inconvenient and in some cases expensive site visit to upgrade a PBX? Cloud PBX solutions are upgraded frequently without the consumer ever being aware till new features are highlighted to them by the service provider.

Why should setting up time conditions be so time-consuming? the solution to that question is quite simple. It should not. Cloud Connect PBX solution allows this method to be completed in minutes even if the user changes their mind 10 times in the few minutes it took to active it.

There is long list of why's and Cloud Connect has addressed variety of the queries and frustrations that customers and re sellers have had when using different Hosted PBX solutions. Cloud Connect also continues to evolve its Cloud PBX solution to further create a product that permits quick deployment and simple management. Cloud Connect is usually proud about the fact that it takes less time to request and activate a Cloud PBX than it did to read this short article

Cloud Connect is a DOT Licensed Virtual Network Operator offering India’s most comprehensive, and secure mobile-first Business Communication Systems which include cloud PBX system, Business IP phone service, and Unified Communications and Collaboration for small businesses.Simply, we are a fully managed Cloud-Based Voice Platform, enabling you to communicate faster, and collaborate smarter no matter how your business is spreadBefore you Buy any Cloud Bbased Virtual PBX for small or enterprise business, you must try Cloud Connect free demo, so you can experience the difference when business has access to the best virtual phone system in India.

Next-gen business communication starts here.

Boost productivity with a new way of working. Cloud Connect empowers your teams to take control wherever they are, whether they are hot-desking, on the field, working-remotely, working from home or on the go

SERVICES

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  PBX on Mobile

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• 

  Audio Conference

  Perfect audio. 
  Don’t miss a word >>
• 

  

  Video Conference

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  looks like >>
• 

  Unified 
  Communication

  Move up to 21st century Business Communication >>
• 

  Business Process
  Integration

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  Click 2 Call

  
  
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  Broadcasting 
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  Geo Tracking

  
  

About /robots.txt

In a nutshell

Web site owners use the /robots.txt file to give instructions about their site to web robots; this is called The Robots Exclusion Protocol.

It works likes this: a robot wants to vists a Web site URL, say http://www.example.com/welcome.html. Before it does so, it firsts checks for http://www.example.com/robots.txt, and finds:

User-agent: *
Disallow: /

The "User-agent: *" means this section applies to all robots. The "Disallow: /" tells the robot that it should not visit any pages on the site.

There are two important considerations when using /robots.txt:

• robots can ignore your /robots.txt. Especially malware robots that scan the web for security vulnerabilities, and email address harvesters used by spammers will pay no attention.
• the /robots.txt file is a publicly available file. Anyone can see what sections of your server you don't want robots to use.

Adding the .global.prod.fastly.net extension to your domain (for example, www.example.com.global.prod.fastly.net) via the browser or in a cURL command can be used to test how your production site will perform using Fastly's services.

To prevent Google from accidentally crawling this test URL, we provide an internal robots.txt file that instructs Google's webcrawlers to ignore all pages for all hostnames that end in .prod.fastly.net.

This internal robots.txt file cannot be customized via the Fastly web interface until after you have set the CNAME DNS record for your domain to point to global.prod.fastly.net.

Digital marketing (also known as data-driven marketing) is an umbrella term for the marketing of products or services using digital technologies, mainly on the Internet, but also including mobile phones, display advertising, and any other digital medium.

Digital marketing's development since the 1990s and 2000s has changed the way brands and businesses utilize technology for marketing. As digital platforms are increasingly incorporated into marketing plans and everyday life, and as people use digital devices instead of visiting physical shops,digital marketing campaigns are becoming more prevalent and efficient.

Digital marketing techniques such as search engine optimization (SEO), search engine marketing (SEM), content marketing, influencer marketing, content automation, campaign marketing, data-driven marketing and e-commerce marketing, social media marketing, social media optimization, e-mail direct marketing, display advertising, e–books, and optical disks and games are becoming more common in our advancing technology. In fact, digital marketing now extends to non-Internet channels that provide digital media, such as mobile phones (SMS and MMS), callback, and on-hold mobile ring tones

1. Do you see those attractive Web banner ads, Video campaigns, Mobile apps, Informative blog posts quite often while surfing the net? All these are nothing, but different forms of Digital Marketing!

As the world is getting more and more digitized in every respect, Digital Marketing is a booming career option today. With striking features like cost-effectiveness, instant response, flexibility, convenience, effectiveness, Digital Marketing is making a strong impact in the world of Marketing and Advertising. Especially, the start-ups prefer going digital to market their brand, products and services. Today ‘Digital Marketing’ and ‘Marketing’ both are becoming synonymous.

According to a Study made by Direct Marketing Association, Digital Marketing Industry is worth $62 billion! Also, according to eMarketer, Last year, advertising via mobile phones and tablets rose 180 percent, to $4 billion. This market is estimated to touch $7.2 billion soon. This rise is leading for high demand for professionals skilled in Digital Marketing.

1. SEO:Search Engine Optimization is an organic (unpaid) method of improving the ranking of web pages and their visibility on various search engines such as Google, Yahoo, Bing, etc. Optimizing webpages is a very vital aspect of Digital Marketing.

2. SEM:Another method of increasing the visibility of webpages is through sponsored placements and advertising. SEM specialists should know how to run PPC campaigns, how to purchase traffic through paid search listing to maximize visibility of web pages on search engines.

3. SMM:Social Media Marketing is gaining a lot of popularity with social media sites like Facebook, Twitter, LinkedIn, Pinterest and others. A good digital marketer should know how to harness the power of social media to market the brand image of the company.

4. Email Marketing:As it is important to engage your customers and leads with your brand, many organizations send periodic newsletters, email campaigns, autoresponders to its subscribers in order to keep them updated with new products/services added or anything worth sharing.

5. Mobile Marketing:More and more people are going mobile. Smartphones have become very trendy among all age groups. Mobile marketing provides instant updates, promo offers and information of customers’ interests. A person needs to be a mobile freak to get into mobile marketing.

6. Web Analytics:
Web Analytics is a very interesting aspect of digital marketing which involves traffic analysis, business and market research and enhancing the website traffic. For instance, Google Analytics gives a great insight into how your website is working.

Tips to make a career in Digital Marketing:

If you are keen in getting into Digital marketing, either as a fresher or if you want to switch to digital marketing, here how you can start:

1. Read a lot on Digital Marketing:
Just search for digital marketing or blog posts on digital marketing on Google, I am sure you will come across several useful blog post and articles explaining what digital marketing is all about. Through these, you will learn the basics, the strategies, techniques and various aspects of digital marketing. Read blog posts from Hubspot, Seomoz, Web Marketing Academy, Google, Unbounce, and so on to understand the world of marketing you are getting into. These blogs are very rich in information and content.

2. Attend Webinars/Events related to Digital Marketing, whenever possible:
Another way to learn more about Digital Marketing is by attending conferences, webinars and all those events which are related to Digital Marketing. Quite often major cities have meet-ups, where digital experts share their knowledge with people who are new to this arena. At such events, you also get the opportunity to meet like-minded people.

3. Choose your Specialization:
Though a general knowledge of all the areas of Digital Marketing is useful, once you have decided to get into Digital Marketing, you need to specialize. Are you passionate about writing articles or doing data analysis? OR Are you interested in SEO or Web Designing? Getting into a specific area of Digital Marketing will help you in getting more job offers than just having a basic knowledge. Companies are looking for experts in SEO, SEM, Email marketing, Web analysis and so on. And gradually, you can add other stuff to your knowledge bank!

4. Get Set Go!
Once you have decided your career path in Digital Marketing, just start working towards it. You can begin by writing a blog post, or creating a website or a web banner ad or improve your social presence, or doing traffic analysis. Initial few months, you will face technical issues in dealing with these aspects, however gradually, you will master the concepts and gain more confidence. Whether you are a blogger, an SEO Specialist or a Web Analyst, what you need is a lot of passion and creativity, as marketing itself requires constant innovation and ‘out of the box’ thinking. Working smart, keeping yourself updated with latest information, excellent communication skills, are key to success.

5. Focus On Business!Whatever marketing strategy you may follow, at the end of the day it should be business-oriented and should take the business a step ahead. All you technical knowledge is of no use if it is not driving the business. So, as a digital marketer, try to acquire the business acumen needed to implement the best marketing strategy.

With a lot of data analysis happening throughout the world, we have entered the era of Big Data! Everything is getting digitized, so why not marketing? Therefore, getting into Digital Marketing is a very lucrative career option today.